A major travel company has refunded a huge amount to customers as a result of its Price Drop Protection guarantee.
On the Beach has repaid thousands of holidaymakers more than £600,000 in credits during 2025.
The online travel agent has a scheme that means tourists can claim money back if the price of their trip drops between booking and 60 days before departure.
It was first introduced back in February and since then, £613,228 in credits has been claimed by customers, with an average of £164 per holiday.
While some lucky travellers have managed to bag more than £300 per person back from their trip.
The credits can be used on any future bookings through the site and so far £189,000 of the credits are still unclaimed.
Zoe Harris, chief customer officer at On the Beach, said: ‘Price Drop Protection has changed the game for holidaymakers, turning booking anxiety into booking confidence.
‘When we launched it this year, our goal was to give customers freedom and peace of mind when booking their holidays, but it’s become so much more than that.
On the Beach has repaid thousands of holidaymakers more than £600,000 in credits during 2025
‘It’s given people the confidence to book early, knowing they’ll always get the lowest price.’
The Price Drop Protection scheme is set to continue into summer 2026.
Zoe added the continuation of the guarantee ‘was the obvious next move because everyone deserves that reassurance when booking their holiday.’
One family managed to claim back over £1,000 by using the scheme after booking a trip.
Lee Johnson and Zoe Broadbent opted for a luxury family break to Sharm El Sheikh, Egypt.
Through the guarantee, they were were able to bag £1,567 back.
Father-of-two Lee said: ‘It’s amazing. I didn’t think anything would actually come of it, it’s great to know that if the price drops, you get that money back toward your next holiday.’
Another customer, Sharnjeet Gill, was also able to take advantage of the scheme.
The online travel agent has a scheme that means tourists can claim money back if the price of their trip drops between booking and 60 days before departure (stock)
She had booked a family holiday to Dubai and claimed back £572 after the price for the trip fell.
Sharnjeet commented: ‘It’s rare to find companies that honour price drops after a purchase, it removes the worry of booking too early.’
Lisa Wilkinson also managed to claim £370.81 when the price of her holiday dropped after booking.
She said: ‘We knew about the initiative, and it gave us complete reassurance when we booked.’
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Major travel company refunds £600,000 to customers thanks to its Price Drop Protection guarantee
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