With the jet fuel crisis causing havoc across the travel industry, some package holiday companies have confirmed they will be ensuring Brits don’t pay extra for fuel surcharges.
Online travel agent loveholidays is the latest to announce it will not introduce surcharges this summer.
It had previously pledged never to apply its own surcharges to holidays – but its updated policy now shelters customers from the risk of any of its 140 global airline partners applying their own surcharges to existing bookings.
It will be welcome news to travellers, as there has been continued speculation that some companies may have to introduce such fees to help tackle the rising costs.
A surcharge would mean customers facing additional costs after making a booking.
But loveholidays has outlined its commitment to protecting customers: should an airline apply a surcharge to a booking retrospectively, loveholidays will not pass the price increase on to its customers.
This applies to flights departing up to 30 September 2026, giving customers confidence that the price they pay when booking their summer holiday will not change.
Donat Rétif, chief executive officer at loveholidays, said: ‘We know how important price certainty is for consumers right now. Our no-surcharge commitment offers reassurance that the amount our customers pay for their holidays at the time of booking will not change.
Holiday companies and package providers have imposed measures to prevent surcharges affecting customers
‘Package holidays give consumers built in protection they won’t get if they book their flights and hotels individually. There are still plenty of last minute deals available for holidays this summer, and with the added confidence that pre-booked holidays won’t increase in price, now is a great time to book.’
Loveholidays also offers a Best Price Promise, guaranteeing it will beat any identical holiday offer on its own website or with another provider that is at least £10 cheaper than the original booking price.
The price promise is in place for seven days after booking and the company will not only refund the difference in price, it will also give customers back an extra £5 per person on the booking.
All loveholidays packages are protected under the gold standard ATOL scheme, alongside the company’s own secure trust account, so holidaymakers can relax knowing their holiday is in safe hands from start to finish.
Loveholidays is not the only company to issue promises to protect Brits from the ongoing impact of increased jet fuel prices.
Tui, one of the UK’s most popular providers, has made its assurances.
Neil Swanson, managing director of Tui UK & Ireland, said: ‘Our teams are here to support people who are thinking about booking, and those who have already booked with Tui can be reassured that their holiday price is fixed, with no fuel surcharges added.’
Plus, package holiday provider Kuoni has made a no-surcharge promise too.
It’s not just holiday providers, but airlines too.
Companies such as easyJet have confirmed customers will not see add-on costs
EasyJet confirmed to the Daily Mail that customers can book with confidence as they will not have to pay any surcharges including fuel surcharges after they book – and the price is locked in and will not increase post-booking either.
As for Ryanair, CEO Michael O’Leary said, as reported by CNBC: ‘We can guarantee people there’ll be no price increases, no fuel hedging, no fuel surge levy surcharges, regardless of what happens to summer supply.’
Meanwhile, Jet2 confirmed it will not introduce surcharges on any booked flights or holidays to cover cost increases, for example jet fuel, assuring customers that the price they book is the price they will pay.
Jet2 has now removed the surcharge provision across all flights and holidays, even though the company has never previously applied them.
As a result, Jet2 customers can lock in their flight or holiday price with total confidence.
The policy applies to all flights and holidays booked through any channel whether online, via the mobile app, contact centre or independent travel agent.
However, it does not include tourist taxes, which holidaymakers are required to pay the hotel at the time of the trip, and are paid directly to the accommodation provider, rather than the airline.
Another travel company that’s freezing prices is One Traveller, a solo escorted tour operator for the over-50s.
The company announced that bookings made before 18 May, today, will offer price guarantee regardless of any increase in fuel surcharges that may come into play in the coming weeks.
Meanwhile, On The Beach and BA Holidays guaranteed Which? last month that they ‘definitely’ would not add surcharges to their customers.
Jet2 announced it won’t introduce surcharges on any booked flights or holidays to cover cost increases
Other travel companies including Trailfinders, Destination2, Olympic Holidays and Beachcomber Tours all promised they would not introduce unexpected surcharges too.
As for LastMinute.com, the booking site said it would not surcharge but couldn’t promise customers would not face additional costs from airlines.
On the other hand, some airlines have warned they are having to reconsider their pricing if the situation continues, including IAG which owns British Airways.
The carrier told the Daily Mail: ‘We are not seeing jet fuel supply interruptions, but fuel prices have risen sharply and, despite our hedging strategy which gives some shorter term mitigation, we are not immune to the impact.
‘Like other carriers, IAG airlines are making some pricing adjustments to reflect these higher fuel costs.’
The spokesperson added: ‘Our airlines will continue to monitor and respond to the situation and as long as these pressures continue, flexibility from government, including on slot alleviation, would ensure airlines can continue to operate as efficiently as possible and manage sustained cost challenges while keeping people and trade moving.’
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