Motorists have slammed an ‘awful’ parking firm based near London Heathrow Airport – claiming they were never picked up and suffered a ‘nightmare’ service, thanks to ‘rude staff’ who returned their cars looking ‘filthy’.
The company, Deals4Parking.co.uk, which is based just 700 yards away from the airport’s north runway, has a Trustpilot rating of just 1.3 stars from 179 reviews.
One customer claimed there was ‘mud all the way up the doors’ of their vehicle; a second said she had to ‘listen a bunch of liars’; and a third told how no one answered the phone for 45 minutes and they had to book with another firm – with no refund.
The firm works as a reservation agent for other parking operators and says on its website that it is not to blame when things go wrong, saying ‘all liabilities regarding the vehicles parking lie with the parking service operator selected by the customer’.
On its website Deals4Parking lists the names of seven car park operators it claims to work with as ‘Flyway ParkPro’, ‘Dolphine Meet & Greet’, ‘Premier Airport Parking’, ‘Smart Parking Heathrow’, ‘Air Parking’, ‘Parking Spot’ and ‘Aygo Park and Ride’.
** Have you had a bad experience with Deals4Parking.co.uk or another airport parking operator? Please email your story and pictures to tips@dailymail.com **
Deals4Parking.co.uk is based 700 yards away from London Heathrow Airport’s north runway
But none of these brands can be found independently of the Deals4Parking website, suggesting they could all be different names of a service organised by the company.
Deals4Parking also gives each brand a customer rating of 4.8 to 4.9 out of 5 stars but without any evidence of reviews – which are in stark contrast to the 1.3 on Trustpilot.
The website also lists eight days of parking with each of these operators at between £70 and £82 – roughly the same as the rate for one day at Heathrow’s short stay car park, at £83. And it claims to operate services for Terminal 1 – which shut in 2015.
The firm also offers parking deals for five other airports – Birmingham, Gatwick, Manchester, Luton and Stansted – again under a similar variety of brand names.
It adds: ‘Customers can opt for meet and greet Heathrow parking, long term parking at Heathrow, or onsite short-stay parking. A valet parking option is also available.’
The Deals4Parking website is pictured. It is a trading name of a firm called Falcon Parking Ltd
The company also says that it offers all customers a ‘pick and drop option from Heathrow parking to the terminal through a safe and secure vehicle’.
Small print on the firm’s website reveals Deals4Parking is in fact a trading name for a business called Falcon Parking Ltd, which is registered with Companies House.
Documents list its director is Nabila Yasmeen, a 37-year-old Pakistani woman who took over in August from a British man aged 34 called Mohammad Adil Mughal.
The company was set up in 2018 and used to be based at an address occupied by a chartered accounting firm above a hardware shop on Bath Road in Hounslow.
However it then changed its registered address at the time of Mrs Yasmeen taking over to a new premises on Sipson Road in Sipson, next to the airport.
A First Gazette notice for a compulsory strike off was issued for Falcon Parking in October 2021, but this was then discontinued later that month.
The firm’s registered address is at the main set of buildings on Sipson Road in Sipson
One couple flying to Ireland for a long weekend today told MailOnline that they booked parking through Deals4Parking with the ‘Smart Parking Heathrow’ brand.
They spent £46 on parking their Land Rover Discovery between 7am today and 7pm on Sunday – and were due to be picked up by the company this morning at 7am.
However, the couple eventually had to abandon their car because the parking firm were already running 40 minutes late – and swiftly rebooked with another company.
They asked for a refund but were told by Deals4Parking on the phone that it ‘does everything through a third-party’ and they ‘don’t operate like that’.
On its website Deals4Parking lists the names of seven car park operators it claims to work with including ‘Flyway ParkPro’, ‘Dolphine Meet & Greet’, ‘Premier Airport Parking’ and ‘Air Parking’
When the customer pointed out to them that ‘everyone operates like that because it is the law’, the company then accused them of being threatening and hung up.
The most recent review posted on Trustpilot by an Abi Hopkins on October 27 was one star. She criticised the ‘poor service, rude staff and filthy car upon collection’.
She said: ‘Initially, the arrival service seemed OK but was a bit concerned that the driver I handed my car keys to did not appear to have any ID on him, which I would have expected to see.’
Ms Hopkins said she tried calling when they arrived back in London but could not get through to the number because it kept cutting off. Eventually she got through but were ‘told rudely that the car would be on its way within 30 minutes’.
She continued: ‘Car eventually turned up with a really surly delivery driver – my car was absolutely filthy. There was mud all the way up the doors and when we asked where it had been parked, we were met with attitude.
‘It turns out that the car had been parked near to a building site which was apparent from all of the clay mud all over the tyres and up the sides of my car. There wasn’t even an acknowledgment that the car had gotten dirty – the delivery driver was an insolent idiot.’
Deals4Parking.co.uk has a Trustpilot rating of just 1.3 stars from 179 reviews
She urged others to ‘avoid at all costs’, saying ‘everyone I spoke to was incredibly rude and was spoken to like they were doing me a favour’ and adding: ‘I’d rather walk to Heathrow dragging my cases behind me!’
Another reviewer on September 6, Ewen Grange, also gave it one star. He said: ‘Awful experience! Called the mobile number for our car to be collected, nobody answered the phone for 45 minutes.
‘Had to use an alternative car parking company as couldn’t wait any longer. They refused to refund our money! Awful company! Do not use this company.’
And a third, Husein Ahmed, who also gave it one star, said on August 28: ‘Their drivers had an accident driving my car and never repaired or provided me with the company insurance even the police couldn’t track or get their insurance details. Stay away.’
And, writing on September 30, Carolyn Cullen, said: ‘If I could give no stars I would. Avoid at all costs. Unless you like waiting an hour an half for your car and listening to a bunch of liars.’
Another writing in February said: ‘Absolute nightmare upon departure, numerous calls were made to number stated, they said they would be 15 minutes to collect our car and it ended up being over an hour. Only just made our flight! On way back it was a little better but definitely would not use again or recommend.’
MailOnline has contacted Deals4Parking for comment.
On its ‘about us’ section, it states: ‘We at Deals4Parking are acting as a bridge between the quality parking operators and the passengers, putting forward all available best deals and customised services.’
Deals4Parking used to be based at an address occupied by a chartered accounting firm above a hardware shop on Bath Road in Hounslow (pictured), until it moved in August this year
It also states in its terms and conditions: ‘Deals4Parking offers the parking services as a reservation agent, hence all liabilities regarding the vehicles parking lie with the parking service operator selected by the customer at the reservation time.
‘Deals4Parking attempts to bring a smooth and convenient airport parking experience for the passengers. To avoid any misunderstandings, all important things have been outlined that you must be familiar with related to our parking services and operations before booking it.
‘In case of any reservation with a particular parking amenity, it is considered that the customer has accepted and fully agreed to the terms and conditions of both Deals4parking and the parking service provider.
‘The terms and conditions have been carefully constructed to keep the rates as low as possible and within the pre-determined limit. It is really important that our customers admit our efforts to bring a number of high quality and cost-effective services.’
It adds: ‘We have great respect for your feedback as it helps us to improve our services and serve you even better. We are very much committed so that all your parking needs are fulfilled and look forward to serving you in the best possible ways.’
** Have you had a bad experience with Deals4Parking.co.uk or another airport parking operator? Please email your story and pictures to tips@dailymail.com **
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