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Singapore Airlines,, Qatar, EVA and Emirates all pick up TripAdvisor best airline awards

For a second year in a row Singapore Airlines has been named as the best airline in the world in the TripAdvisor Travellers’ Choice Awards, with named the best in the UK and Europe and Southwest Airlines hailed as North America’s best carrier.

Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period on TripAdvisor Flights.

The No2 airline in the world for 2019 has been named as Qatar Airways, with the top five also comprising EVA Air in third, Emirates in fourth and Japan Airlines in fifth.

For a second year in a row Singapore Airlines has been named as the best airline in the world in the TripAdvisor Travellers’ Choice Awards. Pictured is one of its suites class cabins

Qatar Airways picks up the gong for the No.2 airline in the world and the prize for the best business class (pictured)

In the global awards the best first class cabin gong goes to Emirates, best business class to Qatar, best premium economy to Air New Zealand and best economy to Singapore Airlines.

Singapore Airlines regularly impresses airline awards judges – and TripAdvisor users have been similarly taken with the carrier.

One reviewer said: ‘As a retired cabin crew, I am probably more critical than most people, especially as I used to train cabin crew. I used Singapore Airlines three times on a recent trip to New Zealand and back, and was so impressed, especially with the consistency of standards. I flew on the A380, in economy. I had plenty of legroom, the food was excellent and the crew so friendly and helpful.

EVA Air is named as the third best airline in the world. Pictured is one of its business class seats

Emirates has picked up two major accolades – fourth place for best airline in the world and first prize for its first class cabin (pictured here)

Air New Zealand lands the gong for the best premium economy cabin (pictured) of any airline in the world

‘Crews at Singapore Airlines have to undergo three-and-a-half months training, and it shows. Every interaction I had was greeted with a warm and genuine smile. Nothing was too much bother, and often my needs were anticipated before I could make a request. If I made the trip again, I would definitely use Singapore Airlines.’

Qatar has also garnered lavish praise, with one reviewer saying that its service is ‘one of the best in the business’.

A reviewer said of third-place EVA Air, meanwhile, that it’s an airline that is ‘above the rest’, adding: ‘In economy I had real cutlery, menu for food service, seat reclines more than the average in industry, great service – tooth brush and accessories in washroom, friendly/efficient staff.’

Southwest has been named as the best airline overall in North America – and No.6 in the world takes home five prizes – best overall airline in the UK, best overall in Europe, best economy cabin in Europe, best low cost airline in Europe and No.9 in the world

And fourth-place Emirates received this write up: ‘Although we flew to Milan from NY in the economy section of the plane, we felt as though we were in First Class. The service provided by the staff was excellent. The attendants were top notch and were always visible and anticipating your needs during the flight. Over the course of the eight-hour flight we were provided with two meals, and as many drinks as we wanted at no cost… we cannot express enough how much we enjoyed our flight on Emirates.’

The rest of the top 10 is made up of Southwest (sixth), Azul (seventh), Air New Zealand (eighth), (ninth) and ANA (10th). 

In the European ranking the best overall major airline award goes to Virgin Atlantic, and best low cost airline to also picks up the top prize for best economy and Virgin Atlantic also wins the best premium economy award.’s award-winning economy cabin. Steve Heapy, CEO of and Jet2holidays, said: ‘To win five prestigious awards from TripAdvisor is an achievement we are truly proud of’

Virgin Atlantic wins two awards – best major airline in Europe and best premium economy cabin in Europe (pictured here on a Dreamliner)

The best premium economy prize for North America goes to American Airlines (pictured)

Best business class in Europe goes to KLM and best first class to Swiss International Air lines.

In North America the best major airline award goes to Delta, best low cost airline to Southwest and best Canadian airline to WestJet.

Southwest also picks up the best economy cabin for North America gong, while the best premium economy prize goes to American Airlines and best business class to Air Canada.

Feeling gong-ho: Singapore Airlines’ economy cabin (pictured) snares the award for best on the planet

Air Canada picks up the award for the best business class in North America (pictured)

Steve Heapy, CEO of and Jet2holidays, said: ‘To win five prestigious awards from TripAdvisor is an achievement we are truly proud of, as it shows that is a world leader when it comes to delivering first-class customer service. The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers. 

‘Winning five awards shows that our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic team who work tirelessly every day to look after each and every customer.’

Singapore Airlines CEO, Mr Goh Choon Phong, said: ‘We are very pleased to be back-to-back winner of the Best Airline in the World accolade in these prestigious awards. We wish to thank our customers for their ongoing support, as well as our staff from all around the world who go the extra mile every day to deliver the best travel experience to our customers.’


Top 10 Airlines in the World 

1. Singapore Airlines

2. Qatar Airways

3. EVA Air

4. Emirates

5. Japan Airlines (JAL)

6. Southwest Airlines

7. Azul

8. Air New Zealand


10. ANA (All Nippon Airways)

Class of Service Global Winners

Best First Class: Emirates

Best Business Class: Qatar Airways

Best Premium Economy: Air New Zealand

Best Economy: Singapore Airlines

Award-winning Airlines in Europe

Best Airline overall UK:

Best Airline overall Europe:

Best Major Airline: Virgin Atlantic

Best Low Cost Airline: 

Class of Service in Europe

Best Economy:

Best Premium Economy: Virgin Atlantic

Best Regional Business Class: Aegean Airlines

Best Business Class: KLM Royal Dutch Airlines

Best First Class: Swiss International Air Lines


Award-winning Airlines in North America

Best Airline U.S: Southwest Airlines (also Best in North America and No.6 in the World)

Best Major Airline: Delta Air Lines

Best Mid-Size Airlines: Alaska Airlines best; WestJet, Hawaiian Airlines other winners

Best Low Cost Airline: Southwest Airlines best; JetBlue other winner

Best Airline Canada: WestJet

Best Airline Caribbean: Cayman Airways

Class of Service in North America

Best Economy: Southwest Airlines

Best Premium Economy: American Airlines

Best Regional Business Class: JetBlue

Best Business Class: Air Canada 

South Pacific and Oceania

Best airline

1. Air New Zealand

2. Qantas

3. Virgin Australia

Class of Service South Pacific and Oceania

Best First Class: Qantas

Best Business Class: Air New Zealand

Best Premium Economy: Air New Zealand

Best Economy: Air New Zealand

Source: TripAdvisor Travellers’ Choice Awards 2019 


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