Singapore’s Changi is named the world’s best airport for the eighth year in a row, Houston’s George Bush Intercontinental is No1 in America and Heathrow is best for shoppingSkytrax’s World Airport Awards are based on 13.5million passenger surveys, with 550 airports assessedOther highly ranked airports include Tokyo’s Haneda International and Hamad International in Doha, Qatar No airport in the United States makes the top 30 – the highest-ranking hub there is Houston in 31st place
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Singapore Changi Airport has been named as the world’s best airport for the eighth year in a row.
The Asian hub has scooped the top gong at the 2020 Skytrax World Airport Awards, with Tokyo’s Haneda International coming second.
London Heathrow comes 12th in the list overall, slipping from eighth last year – but is named the best airport in the world for shopping. The highest-ranking U.S airport is George Bush Intercontinental Airport in Houston, which takes 31st place.
Singapore Changi Airport, pictured, has been named the best airport in the world for the eighth year running
The annual awards had been due to take place on April 1 in Paris but a ‘virtual awards ceremony’ took place on Sunday instead, which was streamed live on YouTube.
The awards are based on the world’s largest airport customer satisfaction survey, with 13.5million nominations from passengers and 550 airports across the globe assessed.
As well as scooping the overall best airport gong, Changi is also named as the best airport for leisure amenities.
Last year Jewel, a spectacular £951million development that houses the world’s biggest indoor waterfall and a forest, opened at Changi.
Jewel – a spectacular £951million development that opened at Changi last year – is home to the world’s biggest indoor waterfall
THE TOP 100 BEST AIRPORTS FOR 2020
1. Singapore Changi
2. Tokyo Haneda
3. Doha Hamad
4. Seoul Incheon
5. Munich
6. Hong Kong
7. Tokyo Narita
8. Centrair Nagoya
9. Amsterdam Schiphol
10. Kansai
11. Zurich
12. London Heathrow
13. Vancouver
14. Frankfurt
15. Helsinki-Vantaa
16. Vienna
17. Melbourne
18. Taiwan Taoyuan
19. Copenhagen
20. Paris CDG
21. Brisbane
22. Shanghai Hongqiao
23. Cape Town
24. Hamburg
25. Dubai
26. Sydney
27. Madrid Barajas
28. Cologne/Bonn
29. Auckland
30. Guangzhou
31. Houston George Bush
32. Durban King Shaka
33. Dusseldorf
34. Cincinnati/Northern Kentucky
35. Jakarta
36. Johannesburg
37. Denver
38. Haikou Meilan
39. Fukuoka
40. London City
41. Atlanta
42. Toronto Pearson
43. Barcelona
44. Lima
45. Athens
46. Quito
47. Xi’an
48. Bangkok Suvarnabhumi
49. Seoul Gimpo
50. Delhi
51. Dallas/Fort Worth
52. Mumbai
53. Bogota
54. San Francisco
55. Baku
56. Seattle-Tacoma
57. Montréal
58. Rome Fiumicino
59. Adelaide
60. Moscow Sheremetyevo
61. Gold Coast
62. Perth
63. Kuala Lumpur
64. London Gatwick
65. Christchurch
66. Shenzhen
67. Houston Hobby
68. Bangalore
69. Muscat
70. Oslo
71. Hyderabad
72. Chengdu
73. Abu Dhabi
74. Guayaquil
75. Los Angeles
76. Paris Orly
77. New York JFK
78. Lisbon
79. Stockholm Arlanda
80. Beijing Capital
81. Minneapolis St.Paul
82. Boston Logan
83. Phoenix
84. Medina
85. Denpasar Bali
86. Changsha
87. Hanoi Noi Bai
88. Warsaw
89. Porto
90. Moscow Domodedovo
91. Damman
92. Mauritius
93. Budapest
94. Riyadh
95. Detroit Metropolitan
96. Malta
97. Dublin
98. Bahrain
99. Milan Malpensa
100. Rostov-on-Don
Source: Skytrax World Airport Awards
The airport also has the tallest airport slide in the world, a free 24-hour cinema, a rooftop swimming pool and a butterfly park.
Edward Plaisted, CEO of Skytrax, said: ‘For Singapore Changi Airport to be voted the world’s best airport title for eight consecutive years is a truly remarkable achievement and demonstrates a simply fantastic level of consistency.
‘Singapore Changi Airport remains a very popular choice with customers and delights at nearly all points in the airport journey, and it is this attention to detail that proves so popular.
The second best airport in the world is named as Tokyo’s Haneda Airport, pictured. It has also been named as the cleanest and best for passengers with restricted mobility
Hamad International in Doha, pictured, is named as the third-best airport overall in the Skytrax awards
‘This year also marks the first time that customers have been able to recognise Jewel Changi Airport, a multi-dimensional destination filled with inspiring attractions, unique retail and dining concepts.’
Coming third in the best airports ranking is Hamad International in Doha followed by Seoul Incheon, with Munich International rounding out the top five.
The rest of the top 10 comprises Hong Kong International (sixth), Narita International in Tokyo (seventh), Chubu Centrair International in Japan (eighth), Amsterdam Schiphol (ninth) and Kansai International in Osaka (10th).
The top-rated Australian airport is Melbourne in 17th place.
The best regional airport is named as Chubu Centrair International, while the best domestic airport is Tokyo Haneda.
London Heathrow slipped down the rankings from eighth to 12th this year. However, it is named as the best airport for shopping
No airport in the United States makes the top 30. The highest-ranking hub there is George Bush Intercontinental in Houston, pictured, in 31st place
Haneda is also ranked the best for those with restricted mobility and for being the cleanest airport.
The best airport for transit is Seoul’s Incheon Airport, which also scoops the award for best terminal – T2.
The best low-cost terminal is Paris Charles de Gaulle and the best for baggage reclaim and for having the best staff is Kansai International Airport in Japan’s Osaka Bay.
The word’s best airport hotel is the Crowne Plaza at Changi Airport with the Sofitel at Heathrow ranking fifth.
The best dining experience can be found at Hong Kong International, which also comes top for its immigration facilities.
Zurich is deemed to have the best security process, while Houston Airport Systems in the US wins the award for the best website.
WINNERS AT THE SKYTRAX WORLD AIRPORT AWARDS
The world’s best terminals
1. Seoul Incheon T2
2. Singapore Changi – T3
3. London Heathrow T2
4. Paris CDG T2-M
5. London Heathrow – T5
6. Munich T2
7. Singapore Changi T4
8. Tokyo Haneda – International Terminal
9. Guangzhou Baiyun T2
10. Madrid Barajas T4
The world’s best airport baggage delivery
1. Kansai
2. Seoul Incheon
3. Tokyo Haneda
4. Tokyo Narita
5. Hong Kong
6. Singapore Changi
7. Centrair Nagoya
8. Taiwan Taoyuan
9. Zurich
10. Doha Hamad
The world’s best airport hotels
1. Crowne Plaza Changi Airport
2. Hyatt Regency Shenzhen Airport
3. Pullman Guangzhou Airport
4. Fairmont Vancouver Airport
5. Sofitel London Heathrow
6. Hilton Munich Airport
7. Grand Hyatt at SFO
8. Regal Airport Hong Kong
9. Pullman Sydney Airport
10. Westin Denver International Airport
The world’s cleanest airports
1. Tokyo Haneda
2. Seoul Incheon
3. Singapore Changi
4. Tokyo Narita
5. Doha Hamad
6. Centrair Nagoya
7. Hong Kong
8. Zurich
9. Kansai
10. Munich
The world’s best airport shops
1. London Heathrow
2.Seoul Incheon
3. Singapore Changi
4. Dubai
5. Hong Kong
6. Paris CDG
7. Tokyo Narita
8. Rome Fiumicino
9. Amsterdam Schiphol
10. Doha Hamad
The world’s best airports for dining
1. Tokyo Narita
2. Hong Kong
3. Singapore Changi
4. Houston George Bush
5. Seoul Incheon
6. Munich
7. Rome Fiumicino
8. Doha Hamad
9. London Heathrow
10. Amsterdam Schiphol
Source: Skytrax World Airport Awards
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